30-DAY MONEY BACK GUARANTEE
We at Manitoba Harvest are committed to customer satisfaction and want to provide you with the opportunity to try and experience our products. For your first order of any product in each brand category, we are happy to offer a 30-day money back guarantee. This guarantee is open to residents of the United States who purchase our products from our website. If you purchased our products through a Manitoba Harvest distributor or retailer, please go to the original purchase location for any returns or exchanges.
If you don’t love the product then tell us in no less than 20 words why you were not satisfied with the product and we’ll refund the purchase price plus any shipping cost. Refund limited to one time per household, and one product in each product category (further detail below).
To claim your money back guarantee, within 30 days of receiving your product shipment, please follow the process below:
- Contact us at firstname.lastname@example.org or at 1-800-665-4367.
- Tell us in no less than 20 words why you were not satisfied with the product.
- Send your original payment confirmation from the webstore.
A maximum of one claim per household will be accepted for this guarantee in each brand category. Household is defined as the same address. Brand category is defined as oil drops, spray, softgel or protein powder. All claims must be postmarked within 30 days from the purchase date of the product.
This guarantee is limited to the cost of the eligible product plus up to $29.99 to reimburse shipping cost. We reserve the right to verify all claims received and reserve the right to deny claims that are not made in good faith, tamper with the claims process, or do not comply with these Terms and Conditions. Refunds or replacements are processed within approximately five (5) to seven (7) business days. Your refund will be credited back to the same payment method used to make the original purchase on the Site.
RETURNS AND REFUNDS DUE TO PRODUCT QUALITY
Product quality is exceptionally important to Manitoba Harvest, and we are fully committed to your satisfaction. If you don’t love your product, we are offering a 30 day money back guarantee. Please refer to the 30-day money back guarantee policy for details. For quality or damage concerns pertaining to product purchased from the Manitoba Harvest webshop, please contact us at Info@manitobaharvest.com or at 1-800-665-4367. To investigate your concern, please be ready to provide the following information:
- Package Size
- Lot # (from QR code scan)
- Packaged on date (above UPC bar code)
- Consumed product previously?
- Consumed any hemp product previously?
- Location of Purchase
- Date on which you experienced this concern
- Picture(s) of product and/or concern
- Your shipping address & phone number
- Shipping receipt or invoice
If product quality concerns exist, we may request product to be returned for evaluation, which will result in a full refund or product replacement. We may also need to adjust this policy as required by the laws of the state in which you live.
Refunds or replacements are processed within approximately five (5) to seven (7) business days. Your refund will be credited back to the same payment method used to make the original purchase on Shop.ManitobaHarvest.com.
Certain products on the Site may be designated as Final Sale or Non-refundable. We offer no refunds on any products with those designations.
We reserve the right to deny any return or refunds if we believe the return or refund is not made in good faith. The return and refund policy is subject to change without notice.
If you purchased our product through a Manitoba Harvest distributor or retailer, go to the original purchase location and refer to their return or exchange policy.